Effective Date: 14-12-2022
Last Updated: 14-12-2022
At Prosperaa Hospitality, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
1. Introduction
This Privacy Policy explains how Prosperaa Hospitality (“we,” “us,” or “our”) handles personal information that you provide to us through our website, services, or third-party platforms. This policy is applicable to users, clients, and visitors (“you” or “your”).
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
Information that identifies you as an individual, including but not limited to:
- Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment Information (e.g., credit/debit card details)
2.2 Hotel Information
If you are a client, we may collect details about your hotel property, such as:
- Hotel name, address, and contact details.
- Room descriptions, images, and pricing.
- Policies related to booking, cancellation, and refunds.
2.3 Automatically Collected Information
When you interact with our website or services, we may automatically collect certain data, such as:
- IP address, browser type, and operating system.
- Pages viewed, links clicked, and other usage data.
- Cookies and similar tracking technologies (refer to Section 6 for more details).
3. How We Use Your Information
The information we collect is used for the following purposes:
3.1 Service Delivery
- To provide hospitality services, including property listing, website development, and marketing.
- To process payments and manage service contracts.
3.2 Communication
- To respond to inquiries or customer support requests.
- To send updates about our services, offers, or changes to policies.
3.3 Marketing
- To promote our services through newsletters, advertisements, and campaigns (you may opt-out of marketing emails at any time).
3.4 Compliance
- To comply with legal obligations and resolve disputes.
- To ensure adherence to third-party platform policies.
4. Sharing of Information
We may share your information under the following circumstances:
4.1 With Third-Party Platforms
If you engage us for property listing services, your hotel information will be shared with third-party booking platforms (e.g., Booking.com, Expedia).
4.2 Service Providers
We may share information with third-party vendors that support our services, such as:
- Website hosting providers.
- Payment processors.
- Marketing agencies.
4.3 Legal Compliance
We may disclose your information to:
- Comply with legal obligations or court orders.
- Protect the rights and safety of Prosperaa Hospitality or others.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Retention
We will retain your information for as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal and regulatory obligations.
If you request deletion of your data, we will take reasonable steps to securely delete it unless we are required to retain it for legal purposes.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website.
6.1 Types of Cookies We Use
- Essential Cookies: Necessary for the functionality of our website.
- Performance Cookies: Collect anonymous usage data to improve website performance.
- Marketing Cookies: Used to deliver targeted advertisements.
6.2 Managing Cookies
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
7. Security of Your Information
We implement robust security measures to protect your information from unauthorized access, loss, or misuse. These measures include:
- Encryption of sensitive data.
- Regular security audits and monitoring.
- Restricted access to personal data.
However, no online platform is completely secure, and we cannot guarantee absolute protection of your information.
8. Your Rights
You have the following rights regarding your personal information:
8.1 Access and Correction
You may request access to the information we hold about you and correct inaccuracies.
8.2 Data Deletion
You can request the deletion of your personal information, subject to our legal obligations.
8.3 Opt-Out
You may opt-out of receiving marketing communications by clicking the “Unsubscribe” link in our emails or contacting us directly.
8.4 Restriction of Processing
You can request restrictions on how we process your data.
To exercise any of these rights, please contact us at support@prosperaa.com.
9. Third-Party Links
Our website or services may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before engaging with them.
10. International Data Transfers
If you are accessing our services from outside [Your Country], your information may be transferred to and processed in India or other countries where we operate. By using our services, you consent to this transfer.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as needed. Changes will be posted on our website with an updated “Last Updated” date. Your continued use of our services constitutes acceptance of the revised policy.
12. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact us:
- Email: prosperaahospitality@gmail.com
- Phone: +91 7977383452
- Address: Prosperaa Hospitality, Office No.1006 Juhi Niharika Mirage, 274, Kopra Rd, Sector 10, Kharghar, Navi Mumbai, Maharashtra 410210.